August 1, 2013 81 Comments
Readers of this blog know that I have experience dealing with trolls and spammers on social media. One of the most popular posts on this blog is my how-to guide to preemptively blocking spammers using various Twitter clients (which is sadly in need of updating). I’ve also written on how to report suspicious emails.
Most notably, I’ve successfully helped get one user who personally threatened hundreds of people (including me) arrested by the police in Montreal – not once, but twice. (That case is still ongoing, and I may still have work ahead of me – including potentially testifying for the court case).
Back in the heyday of that person’s serial Twitter spamming, some of us would literally receive hundreds of tweets in a row from this man. Usually his account would be disabled, but he’d return with another one within minutes. Even simply hitting the block button to keep your mentions column clean became tedious because of his tenacity.
At one point Daniel Pope and I considered building an automated piece of software (often known as a bot) to automatically block his accounts on behalf of other users. That way the first person to notice each new account could block him, and then the new account would be preemptively blocked for anyone else who chose to opt in to this service. Ultimately we decided it would be too much effort aimed at just one person. I was also concerned it might run afoul of Twitter’s terms of service, and the work creating it would be for naught. Soon he was arrested and the point became moot.
Early this year something very similar to that proposed bot was actually built and deployed by an atheist in the UK. This week, it got major publicity in the UK news media, trumpeting it as a potential solution to an ongoing harassment problem on Twitter. I assume this has resulted in a flood of new users for the service.
I believe there are serious flaws in how this service is designed and operated that make it a poor solution for most Twitter users. The media, focused on the larger problem of harassment, are not covering these operational issues. I will detail them below.